Returns And Refunds
What are the return instructions and conditions?
You can return any item purchased within 14 days from the delivery date. The returned item must be in the same condition you received it in, with all tags still attached.
To return an item, follow these steps: (don’t trip!)
- Email us to MakeContact@nuvanuvo.com with your full name, address, contact information, and order number. You can find the order # on the packing slip that was included in the hat box you received.
- Write in the subject of your email: “Return.”
- When we receive your email request, we will email you a shipping label for your convenience. If you use this shipping label, a flat Processing Fee of $5.00 (plus Sales Tax on this fee, where applicable) will be automatically deducted from your refund. If you prefer, you may send the return using a courier of your choice. If you ship the return package on your own, the $5.00 Processing Fee will not be deducted from your refund. For your security, we suggest you use a trackable and insured shipping service as we are not responsible for the delivery of the return packages.
- If you are using our shipping label, print and affix it to the shipping box and leave the package at a USPS drop-off location.
- Include inside the box the packing slip that you originally received with the hat box. Without this slip, we won’t be able to issue you a refund. This is regardless of whether you are using our shipping label or not.
- Ship your return within 14 days of the delivery date to:
Nuvā Nuvō Returns
11883 Hartfordshire Way
Orlando, FL 32824
Your return will be accepted within 3 working days from receipt of your package. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
You may keep track of the return status on the Order Tracking page or with the Tracking Number that would be on your shipping label.
How do I get a refund?
After our warehouse receives your return item and confirms that all of the conditions have been met, we will send you a confirmation email and issue the corresponding refund to your Credit Card or PayPal account. The refunded amount will be visible within 24 hours from when you receive your confirmation email. Reimbursement to the Card associated with your PayPal account depends on the Company that issued the card.
Where can I contact you if I have a question not covered here?
For any other questions, make contact.